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Deposit not fully refunded and no response
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After being perfect tenants...Paid rent on time and left the house in excellent condition.... We did NOT receive full deposit back. This place makes you get the house professional cleaned, even though they do NOT do it for you when you move in. They also
make you replace all light bulbs even though this is NOT done when you move in. They make you pay for a carpet cleaning even when it is NOT needed. I did everything that they wanted...Down to every light bulb- and I still got charged for light bulb replacement.
They misplaced my initial walk through report and are still charging me for things, such as broken receptacle- missing door stop... pull string on fan...they cannot prove that these were not already missing. Even though I wrote them on my walk through. I was
9 months pregnant when I moved in and did NOT make a copy for myself. They are now not getting back to me. They are disorganized and unprofessional. I received a call from them asking wheat mail box goes with the house for the new tenant and also a call from
a vendor requesting to do service after I moved out. The response that I got from Diana Martinez was her laughing. And now- no response.... I recommend using another agency. If you are tenant that pays on time and cares for a place like it is your own...don't
use this place, no matter how hard you try they will not refund your money! Also they break down rent by the number of days in the year NOT the number of days in the month. I called them out on this and was told that I am in the right and I should be getting
a refund...yet to see it since they do NOT return emails. Not happy!
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