Customer Reviews & Ratings
Complaint Posted 4/29/2010
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Review 4/29/2010
I would like to share my personal experience with this company,for people, who maybe considering enrolling in their program.Bait and switch (my payment went up almost $ 1000.00 ) from initial quote within 5 months.Company maybe sponsored by credit card companies.Make sure to ask what your payment is going to be during the during entire length of program. ( they are supposed to check your credit report and enlist all your unsecured debts listed in that report )Ask a lot of questions before enrolling.Being 'Non-Profit' does not always mean they volunteer for free or help you for paltry amounts.Make sure they send you monthly statements and also state in a timely manner which credit company/s have not accepted 'The proposal'.
Business's response - by Gladys R.on 5/3/2010
Good Evening Pervez, We are dedicated to provide counseling and education with the highest regards to quality and are committed to providing world class service to all our clients. Upon receipt of your comment, our counseling department manager, Donna M. immediately attempted to contact you via phone to reach out to you for further assistance. We welcome your return call to ensure we provide immediate assistance to resolve any concerns you may have regarding your debt management plan and to provide you with your requested documentation. We follow policies and practices of the National Foundation for Credit Counseling which initiates educational programs on budgeting and the use of credit. We are not sponsored by credit card companies, however, we act as a liaison between you and your creditors to develop a repayment plan that is designed to fit your financial situation and establish a long term plan to get you out debt. Our goal is to ensure we help guide you through your financial situation and we would like to work with you to ensure you see the overall benefits of the debt management plan. Please do not hesitate to contact me directly. Thank you. Most Respectfully, Gladys R.
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Additional Business Information
Hours   Weekday: 7am to 7pm (Pacific) Saturday: Closed Sunday: Closed Phone   (888) 669-2227 Address   4351 Latham Street
Riverside, CA 92501
Website Email
Contact   Todd Emerson Other  
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