Complaint
Posted 7/14/2012
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1 Review
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0 Question
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92 Profile Views
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0 Answer
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Trustlinker since 07/14/12
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Review 8/13/2011
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First off it took 1 month for delivery when these days most online retailers deliver within a week.
Second the 128.64 $$$ Magellan 1700 GPS did not work.
Third took one month to get an RMA.
I sent back same day and still have not received a refu... Read More »
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Business's response - on 8/15/2011
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Thank you for contacting us. We do apologize for the inconvinience. We already processed the refund credit back in your paypal account. Please accept our deepest apologies and if there is something that I can do, please do not hesitate to call me... Read More »
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Complaint
Posted 7/1/2011
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1 Review
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0 Question
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296 Profile Views
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0 Answer
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Trustlinker since 07/01/11
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Athens, GA
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Review 7/1/2011
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I have been contacting Ecost for about 1 month. I can not get them to send me the LABEL and RAI so I can send back the broken netbook I was sent. I call once every 7 days. Each time I am promised a label and RAI. I have been promised it is escalat... Read More »
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Review
Posted 5/25/2011
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1 Review
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0 Question
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163 Profile Views
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0 Answer
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Trustlinker since 05/25/11
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Review 5/25/2011
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Not to happy with the customer service.Tried repeatedly to get some cooperation when they sent me a product that was NOT the same as what I ordered. They stalled and stalled, telling me they would send me an RMA# and prepaid label to ship it back.... Read More »
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Complaint
Posted 4/1/2011
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1 Review
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0 Question
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134 Profile Views
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0 Answer
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Trustlinker since 04/01/11
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Review 4/1/2011
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I buyed a laptop from ecost. They sent me defective one. Talking to them to return back. I would think twice before I buy again from ecost even if price is low. Read More »
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Complaint
Posted 1/13/2011
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1 Review
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0 Question
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268 Profile Views
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0 Answer
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Trustlinker since 01/13/11
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Review 1/13/2011
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I purchased two items that ended up being shipped seperatly. I received one of them, but the other according to ups tracking was damaged... the box was empty and they discarder it. I have contacted ecost.com four different times to resolve this ma... Read More »
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Complaint
Posted 1/10/2011
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1 Review
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0 Question
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266 Profile Views
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0 Answer
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Trustlinker since 01/10/11
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Review 1/10/2011
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I thought I was getting a deal, I ordered a netbook at a great price on Dec 30,2010..I received it by Jan 2, 2011..I was so excited, until I hooked it up, and realized half of the keys did not work, well that made it useless to me..So I call ecost... Read More »
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Review 1/3/2011
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After purchasing a 42" Vizio LCD TV at wal-mart on black Friday, I returned home to search the TV options i might have online. I found that e cost had the same TV, for $100 cheaper, and it was 120Hz, rather than 60Hz that I bought. Of coarse I pur... Read More »
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Business's response - by Donovanon 1/10/2011
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Thank you for contacting us. I apologize for the inconvenience this has caused you. I don't have your order number or specific details but I would love the opportunity to investigate this for you and win you back as a customer. Please leave me a v... Read More »
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Review 12/27/2010
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eCost WILL NOT TAKE RETURNS OR CANCELLATIONS.
I ordered a router on eCost on December 15th, 2010 at 1:30pm, and found it for a better price within 10 minutes, so I immediately called to cancel my order. At 1:40pm they said they would attempt to c... Read More »
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Business's response - by Donovanon 1/10/2011
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Thank you for contacting us. One of the many reasons customers love eCOST is our ability to ship quickly and efficiently. Your order met the criteria to bypass credit verification and go directly into the warehouse. Unfortunately all sales are fin... Read More »
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Review 11/29/2010
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I purchased a 46" Sharp Aquos LCD TV (refurbished) on 11/13. The set was delivered on 11/17 & worked perfectly when I hooked it up & turned it on for about five minutes. I turned it on again the following day & after a half hour the picture became... Read More »
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Business's response - by Donovanon 12/1/2010
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Thank you for contacting us. I apologize for the inconvenience this has caused you. Please call me at 800-555-3613 ext 4127 so that we can resolve this immediately. You are a valued customer and we appreciate your business!
Linda Potter Read More »
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Review 11/16/2010
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i just ordered an apple ipod 5th generation from ecost. it said it is on temporary backorder. sunday night a customer service rep called to get my shipping address again. i asked her if that meant they now have the ipod. she said yes and it was be... Read More »
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Business's response - by Donovanon 12/1/2010
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Thank you for contacting us. I apologize for the inconvenience this has caused you. Our credit department called to confirm the billing and shipping address as part of our verification process. The temporary hold on your credit card is just an aut... Read More »
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Review 10/21/2010
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The government should investigate this company. It appears that they fraudulently list backordered items as "IN STOCK" on the website. I found a laptop that is listed as in stock on the company's website. I received the confirmation for the order... Read More »
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Business's response - by Donovanon 10/22/2010
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Thank you for contacting us. We apologize for the inconvenience this has caused you. We are expecting these in stock in approximately a week. After we receive the inventory, your order will ship. We do not charge your credit card until your order... Read More »
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Review 10/11/2010
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I ordered a Denon avr990 from ECOST on 10/01. I received it on 10/04. Very Fast shipping was a plus and them main reason for giving them 3 stars. When I hooked up the receiver I got no sound. I have hooked up over 15 receivers for myself and frien... Read More »
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Business's response - by Donovanon 10/13/2010
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Thank you so much for contacting us. I am sorry that we poorly communicated the replacement policy to you. Our system does not allow us to ship any product unless there is an order against it. When customers want a replacement a new order is creat... Read More »
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Review 9/24/2010
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DO NOT SHOP HERE!!! I ordered a 40" Led tv on 9/4/10 and it was supposed to be delivered in 3-5 business days, that didn't happen, so I called the customer service department and the rep called the delivery company and they
said they hadn't even... Read More »
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Business's response - by Donovanon 9/29/2010
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Thank you for contacting us. We apologize for the inconvenience this has caused you. Our TV policy states that the manufacturer or an authorized dealer will take care of the warranty. eCOST.com does not break the manufacturer's seal to test any pr... Read More »
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Review 7/7/2010
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DO NOT SHOP HERE! THEY ARE NOT AS GOOD AS THEIR WORD...EVEN THO YOU HAVE TO BE! STARTING LAST YEAR WHEN I WANTED TO CANCEL MY PLATINUM MEMBERSHIP; 1/2 HR LATER THEY SO "NO WAY". NOW I ORDERED A CAMERA & THEY SENT A THERMOSTAT. BOTH HAD SAME #. (m... Read More »
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Business's response - by Donovanon 7/8/2010
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Good Morning, I apologize for the inconvenience this has caused you. Please call me at 800-555-3613 ext 4127 and together we will find a resolution. You are a valued customer and we appreciate your business.
Linda Potter Read More »
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Complaint
Posted 6/19/2010
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1 Review
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0 Question
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251 Profile Views
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0 Answer
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Trustlinker since 06/19/10
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Frederickbur, VA
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Review 6/19/2010
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I would not recommend doing business with eCost.com. I purchased a Sony PRS-300 ebook reader on June 14th. It arrived quickly, however, I received a broken unit. I immediately emailed eCost. The following morning I also called and spoke with a see... Read More »
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Review 5/15/2010
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Best customer service I have ever received. I made a purchase back in Dec. and it did not work. I first contacted Ecost and they referred me to HP. Needless to say that HP was very UNHELPFUL so I again called Ecost and spoke with Linda Porter who... Read More »
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Business's response - by Donovanon 5/19/2010
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Thank you so much for your positive feedback. It was an honor assisting you Dawn.
Linda Potter Read More »
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Review 5/5/2010
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I ordered my son a mp4 player from them, it came to me defective it took them 5 days to respond and tell me to contact the vendor. I did, filled out the form and the vendor never called or sent me the proper information on how to return defective... Read More »
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Business's response - by Donovanon 5/19/2010
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Thank you for contacting us. Please call me at 800-555-3613 ext 4127 and we will get through this together.
Linda Potter Read More »
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Complaint
Posted 4/16/2010
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1 Review
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0 Question
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190 Profile Views
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0 Answer
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Trustlinker since 04/16/10
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Elizabethtown, PA
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Review 4/16/2010
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DO NOT PURCHASE FROM ECOST.COM
I first called Ecost.com (1-877-888-2678) on 4/12/2010 to verify that the items were indeed in stock like their website showed. I talked with a representative and he assured me that they were in stock.
I called bac... Read More »
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Review 4/5/2010
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*BUYER BEWARE*
This was my first purchase from Ecost.com and I was really excited because they had the lowest price on an espresso machine that I have had my eye on for awhile. On 03/15/2010 I purchased the Cafe Roma espresso machine on Ecost.c... Read More »
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Business's response - by Donovanon 4/12/2010
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Thank you for contacting us. We apologize for the inconvenience this has caused you. Please give me a call at 800-555-3613 ext 4127 with your order number so that we may research this together. Is there another product you are interested in?
Li... Read More »
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